The second-hand marketplace Users Express Frustration Over Size Changes

Members of the platform have expressed outrage after an update resulted in products showing incorrect sizing.

The popular resale platform has updated its measurement guidelines for women's and children's garments but did not contact all users about the change.

Social Media Reaction

Many shoppers and sellers have taken to social media stating that platform listings now display an altered size classification versus the original listing because of the remapping.

The platform stated the updated approach better aligns with other platforms.

They have suggested members to review their products and update the measurements by hand if necessary, resulting in member annoyance.

Size Classification Modifications

Before the change, the measurements included a single numeric size and a letter, like S/8 or M/10.

The updated approach includes an alphabetical indicator and numerical range such as S/UK 8-10.

For certain items, the size labels have been reassigned - such as a large size was formerly size 12 but currently displays as UK 16-18.

Member Accounts

Frankie Bridger, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".

"Few clothing companies classify XL as 20-22," the way the service now categorizes.

A different member, from Glasgow, stated items she posted on Vinted with size 14 labels were displaying on the service as size 20–22.

"Should someone sized 20-22 purchase these they may become frustrated," she explained.

Necessary Adjustments

Another shopper, located in England, said she had been left angered because the modification necessitated personal updates the measurements for "each individual item".

"For me this is particularly frustrating, since I have chronic health issues and platform income has been essential for me since losing part of my income," she explained.

Platform Context

The platform boasts over 100 million members, including 18 million in the UK.

It has emerged as a preferred choice compared to resale services such as eBay and Depop.

This represents another occasion that an unexpected update on the platform has faced criticism: previously, the service retracted a modification regarding delivery choices following member complaints.

Robert Robinson
Robert Robinson

Lena Voss is a passionate gamer and writer with over a decade of experience in the industry, specializing in RPGs and indie games.

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